Check out the "Table of Contents" area on the right side of this page for a list of all the FAQ categories we have here. Click on the category you are interested in and then click on the "Answer" link for any questions that interest you. If you can't find an answer to your question, use Support and Feedback to send it in to us.

Do you provide real-time charts for US and Canadian stocks? Answer
Do you provide streaming charts? Answer
Do you provide charts of commodities or futures? Answer
Do you provide fundamental financial data? Answer
Which stock markets do you cover? Answer
Which technical indicators do you support? Answer
Where can I find a list of the financial indices that you provide? Answer
How far back does your stock data go? Answer
Do you provide email alerts for predefined stock events? Answer
What are the differences between your subscription levels? Answer

I'm having trouble with your site. What should I try first? Answer
What browser do you recommend for getting the most out of your site? Answer
Is my popup-blocking software interfering with things? How do I fix that problem? Answer
I'm having problems using your Java-based interactive charting tools. What should I do? Answer
Are my browser's cookie settings correct? How can I fix them? Answer
How do I clear my browser's temporary file cache? Answer
Why am I seeing out-dated charts on your site? Answer
Why is your site so slow? Answer
Why am I seeing red X's instead of charts? Answer
I'm having trouble printing. What should I do? Answer
How do I get your charts to fit on my screen? I have a big monitor. Answer
Why do I have to re-agree to your Terms of Service each time I log in? Answer
The font on your pages is too small (or too large) for me to read comfortably. What can I do to fix this? Answer
How do I clear my Java temporary file cache? Answer
Why can't I see my default chart settings? Answer

Why should I become a member? Answer
How much does it cost? Answer
Do you protect your user's privacy? Answer
Do you offer a free trial? Answer
What is your refund policy? Answer
Why do I see two charges from StockCharts on my credit card statement? Answer
What payment methods do you accept? Answer
Can I share my account with others? Answer
Can I access my account from more than one computer at the same time? Answer
Can I give a membership to someone else as a gift? Answer
When will I receive my UserID and password? Answer
Will your website work with my Apple computer? Answer
Can I buy and sell stocks on StockCharts.com? Answer

How do I change my email address? Answer
How do I change the name that appears when I log in? Answer
When does my account expire? Answer
How do I change my automatic-renewal setting? Answer
How can I cancel my membership immediately? Answer
I want to cancel my account when my current membership runs out. What should I do? Answer
How do I update my credit card number or expiration date? Answer
Why can't I downgrade to a cheaper service level? Answer
How do I remove the Murphy Market Message from my membership? Answer
If I upgrade my Basic account what happens to my charts? Answer
What happens to my charts if I downgrade to a Basic account? Answer
I have a one month Basic subscription and I want to upgrade to a 1 year Extra (or Extra RT) subscription. How do I do that? Answer
I'm already a member of your Extra service. My expiration date is several months away. Can I add the "real-time" option to my membership on a one month trial basis? Answer
How do I change my password? Answer
I'm going on vacation, can you put my subscription on hold? Answer
My account has recently expired. How do I renew my account? Answer

Why can't I log in to my Murphy account? Answer
My account has expired. Why was I not notified? Answer
I have a question about my Market Message subscription, where do I send it? Answer
May I renew my Market Message subscription over the phone? Answer
When does my Murphy Market Message service expire? Answer
Why am I not receiving the email alerts when John posts a new message? Answer
My account is set to receive the email alerts when John posts a message, but I am still not receiving them. Answer
Why can't I see the charts in the Market Messages? Answer
How often should I expect to see a new Market Message? Answer
How can I send a question directly to John Murphy? Answer
How much does a membership to John Murphy's Market Message cost? Answer
How do I add StockCharts.com's charting service to my current Market Message subscription? Answer
Can I see a sample of John's updates before I join? Answer
Where can I find more information about what is included with the Murphy Market Message service? Answer
How do I change my email address/User ID for my account? Answer
How can I make charts like the ones John uses in his messages? Answer

I signed up for your service several days ago but I have not received my user ID or password from you yet. What's going on? Answer
Which stocks should I buy? Answer
What should I do now that I'm a member? Answer
How do I make new charts appear in the format that I want? Answer
Where should I start to learn more about scanning? Answer

Why can't I log in to my StockCharts account anymore? Answer
Why do I see an error message that I am logged into another computer when I am not? Answer
Why can't I log in to my Murphy account anymore? Answer
What's my user ID? Answer
What's my password? Answer
How do I log out? When should I log out? Answer
I am using a different E-Mail address now, why can't I login to my account? Answer
How does the "Automatic Log In" feature work? Answer
I just renewed my account, why can't I login? Answer
I have ZoneAlarm installed on my computer, will this interfere with my ability to login? Answer

What does a solid black or hollow red candlestick mean? Answer
Why aren't your real-time charts updating automatically? Answer
How do I create a long-term chart? Answer
Can I see price information by dragging my mouse across the chart? Answer
How do I overlay one chart on top of another? Answer
What do the numbers on the left side of the chart mean? Answer
How can I create charts with more than three indicators? Answer
Why can I only add three indicators? Answer
How do I create a chart of the cumulative Advance-Decline Line? Answer
How do I create a chart of one stock divided by another? Answer
Can I create "spread" charts of one stock minus another? Answer
Can I customize the Gallery View charts? Answer
What happened to the EMA(60) line on the volume plot? Answer
Can I change the colors of the price overlays? Answer
How do I create an inverse chart? Answer
How can I determine the value of an indicator at some point in the past? Answer
Where can I learn more about your "Price Labels" feature? Answer
Can I create historical intraday charts? Answer
Why isn't there a vertical scale for some indicators like OBV and Acc/Dist? Answer
Where did the Duration setting go, why can't I specify the time frame for my charts? Answer
Where did the Price Relative indicator go? Answer
Can I add a Daily Moving Average to a Weekly chart? Answer
What is the blue dashed line I see on the intraday charts? Answer
How is Percent Change calculated? Answer
How do I bookmark a chart? Why do my bookmarked charts always go back to a simple chart of $INDU? Answer
What are those grey boxes on the left side of my chart? Answer

What do the "PO" symbols on your P&F charts mean? Answer
What do the numbers and letters in your P&F charts mean? Answer
What does the arrow next to the red price on the vertical axis of a P&F chart mean? Answer
How do I create a P&F Relative Strength (RS) chart? Answer
What do the green X's and O's on a P&F chart mean? Answer
Why didn't I see a reversal today? Answer
What is a High Pole Warning? Answer
When is the Long Tail Up P&F chart pattern recognized? Answer

Why can't I save my annotated chart? Answer
How do I print my annotated chart? Answer
Can I share my annotated chart with friends? Answer
How do I add filled shapes and regions to my charts? Answer
Why are my annotations disappearing? Answer
How do I create a price channel? Answer
My callout boxes disappear when I press Ctrl-Enter. Help! Answer
How do I add more space to the chart for my annotations? Answer
How do I add Fibonacci or Linear Regression lines to my charts? Answer
What's a snapshot chart? Answer
When I click the "Annotate" link nothing happens. Answer
Where is the Upload button? Answer

Why aren't my saved charts updating any more? Answer
What's the best way to see all the charts in my portfolio? Answer
I accidentally deleted some of my charts. How do I get them back? Answer
How do I store P&F charts in a list? Answer
How do I change the order of the charts in a Favorites list? Answer
How do I change the settings for all the charts in my Favorites List? Answer
How do I create a Public Chart List? Answer
I am an Extra! subscriber, how do I save a custom setting for my charts? Answer
I am a Basic subscriber, how do I save custom settings for my charts? Answer
Why can't I save new charts in my Favorites list? Answer

I'm new to stock scanning. Where should I start? Answer
Will you write my scan for me? Answer
My scan doesn't work. What should I do? Answer
Do you support "real-time" scanning? Answer
What is the "Trial Edition" of the Scan Engine that Basic members have access to? Answer
How much data is in your Scan Engine? Answer
How do I create weekly scans? Answer
How do I create intraday scans? Answer
When I run my scan nothing happens. Where are my scan results? Answer
When I run my scan a blank window appears. What should I do? Answer
When I run my scan, why do I get a message that says "Your scan is taking too long"? Answer
What indicators and overlays does the scan engine support? Answer
What chart periods are supported by the Scan Engine? Answer
Where can I learn more about writing scans? Answer
I see the "Crosses Above" scan operator. Where is "Crosses Below"? Answer
What time do your intraday scans begin updating? Answer
Can I scan for stocks with options? Answer
Can I scan for beta criteria using the scan engine? Answer
Which Predefined Scans does your scan engine support? Answer
How can I view the results once the scan is run? Answer
How do I scan for Pink Sheets or Bulletin Board stocks? Answer
I want to run the scan for last week's data. What number should I enter as the starting date? Answer
When specifying (for example) 10 days ago, is that 10 calendar days or 10 trading days? Answer

When are your charts updated? Answer
You don't have the stock/index/fund that I'm looking for. Can you add it? Answer
What is the symbol for the eMini? Answer
Do you have commodities and futures data? Answer
Why is your Gold price different from other sources? Answer
I see a chart with a bad data point. How can I report it? Answer
Can I export your data to another program like Excel or MetaStock? Answer
How can I find out which stocks belong to a particular index or industry? Answer
How do you calculate your Bullish Percent data? Answer
Who is your data provider? Answer
When are your Predefined Scans updated? Answer
Where can I find a list of your Bullish Percent symbols? Answer
Are you going to cover the Forex and other international markets? Answer
Do you have Federal Funds or interest rates data? Answer
Do you chart options information? Answer
What is the "Record High Percent Index" and how is it calculated? Answer

I'm having a technical problem with StockCharts.com. What should I do to get the problem fixed? Answer
What information should I include when I send in a problem report? Answer
I have a question about the charges on my credit card statement. What should I do? Answer
I sent you a message and you haven't responded. Why not? Answer
Can you give me some examples of good problem reports? Answer
What are some examples of common mistakes that people make when sending feedback? Answer

I'm a member. Why am I seeing advertising on your site? Answer
How can I contact you for more help? Answer
Where can I find Up-Volume/Down-Volume information on your site? Answer
How do I advertise on your site? Answer
I'd like to republish your charts in my book, article, or on my website. Can I do that? Answer
Why do you do things the way that you do? Why don't you have a feature that I really want? Answer
How can I save a custom PerfChart for later viewing? Answer
Why aren't my Public Chart List votes registering? Answer
How does a Public Chart List author qualify for the "Hall of Fame"? Answer
How do I contact a Public List author? Answer
Can I earn free time for referring other members? Answer
Why do I not see a blue line in the Sector Rotation model? Answer
Is there a way to disable the StockCharts.com logo to see more chart on the screen? Answer
Does the ChartWatchers newsletter come in a text version? Answer
How Do I Add StockCharts.com To My Whitelist? Answer

Where can I find your online bookstore? Answer
How much do you charge for shipping? Answer
I live outside of the US, how much will I be charged for tax/duties? Answer
What is your return policy for items purchased via your online store? Answer
What is the status of my order from your on-line bookstore? Answer

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