We provide Customer Support to our users via online educational resources and email messages. We do not provide phone support.
Our Support Staff is a limited resource. They try to respond to all messages as quickly as possible however they can only do so much. Users can submit questions directly to our support staff using our Support Request Form.
Our Support Staff has the following limitations:
Users are expected to help our support staff in the following ways:
Most customer support requests will be responded to within 24 hours (often much sooner). If there is a sitewide problem that generates a large volume of requests, we may choose to respond via our Status blog instead of individually.
While the vast majority of our customers abide by our policies above, people that consistantly violate those policies may be banned from receiving Customer Support replies in the future.