We do not provide refunds for our charting service memberships under any circumstances.
Before someone can sign up for our service or renew an existing membership, they must check a checkbox acknowledging that they understand that their order is “NON-REFUNDABLE UNDER ANY CIRCUMSTANCES”.
The only exception to this policy is for new subscribers who are still within the 10-day free trial period that happens at the start of their membership. Cancelling your account within that 10-day trial period will prevent us from charging your credit card. All other subscription payments are non-refundable.