Unable to Log In

Unable to Log In

Here are some things to check if you are unable to log in to your StockCharts account:

Has your account expired?

If it has been a while since your last renewal payment, your account may have expired. We send out several reminder emails to everyone before their account expires, but it is possible that those emails were filtered as “Junk” and didn't reach you.

Was your latest payment declined?

For new members: Once your free trial period is over, we will charge your credit card for your first subscription period. If that charge is declined for some reason, we will place a hold on your account and send you an email message explaining how to resubmit your payment information. Please check your email (and possibly your “Junk Mail” folder) for those instructions.

For auto-renew members: If your automatic payment is declined for some reason, we will place a hold on your account and send you an email message explaining how to update your payment information. Please check your email (and possibly your “Junk Mail” folder) for those instructions.

Are you entering the correct password?

It happens to all of us - we think we are entering the correct password for our account, but we are off by just a character or two. Unfortunately, computers are very picky about such things. If you get a red message at the top of the page that says “The password you entered is incorrect” it means that things didn't match up for some reason. Here are several things to try:

  • Make sure you entered your email address correctly in the “User ID” field
  • Make sure the “caps lock” key is not on accidentally
  • The shift key doesn't matter for letters but it does matter for numbers and symbols

If you are unsure of your password, just click the “Forgot Password?” link on the login page to have it emailed to you (or just click here). Make sure that your email program is accepting all messages from “stockcharts.com”.

Is your browser rejecting our cookies?

Our login system relies on “cookies” - little bits of data that are stored by your web browser. Normally, web browsers accept all cookies without much fuss; however, there are some browser settings that can interfere with things. If your web browser is rejecting our cookies, you either won't be able to log in or you will be logged out shortly after logging in. Both situations can be very frustrating.

Unfortunately, every browser has a different method for changing their cookie settings. Below is a link to a website that has fairly complete instructions for most popular browsers:

Are you seeing a cached version of our website?

Web browsers have the ability to save copies of web pages that they have visited in the past inside your computer. That process is called “caching.” Caching will often speed things up significantly. Unfortunately, for a variety of unusual technical reasons, sometimes browsers will save copies of pages that they shouldn't. If your browser incorrectly caches our login page, you may see the cached version (showing that you are logged out) instead of the new version (showing that you are logged in). If that happens, you need go through a process called “clearing the cache.”

Unfortunately, every browser has a different method for clearing their cache. Below are links to websites that explain how to do this for several different browsers: