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Today, to our shock and dismay, we discovered that because of a technical screw-up, for the past 10 days many of our responses to customer service requests have not been going out in email like they were supposed to. Our customer service team was working hard (as always) answering everyone's support requests, but those answers weren't being sent out by the email server!
Our sincere apologies to everyone who has sent us a support request anytime after August 9th. We weren't deliberately ignoring you!
As soon as we realized that emails weren't going out, we were able to find and fix the problem. Support responses are now being emailed out again like that are supposed to be. We are now working hard to re-send out our responses to requests we got during the past 10 days however, if you sent us a question and we did not get back to you, please re-send us your question so we can help. You can use the form on this page to send us your question.
